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| (321) “Hello, How Can I Help You?” Keys to Successful Telephone Triage | 4.30 | Examine current practice of telephone triage. | 4.34 | 19 | 6 | 1 | 1 | 2 | 29 |
| | | Identify two skills to incorporate into telephone triage that could result in improved patient outcomes. | 4.31 | 20 | 5 | 0 | 1 | 3 | 29 |
| | | Illustrate resources, standards of practice, and research to incorporate into telephone triage practice. | 4.28 | 19 | 5 | 2 | 0 | 3 | 29 |
| | | Participate in an interactive discussion on telephone triage. | 4.28 | 19 | 5 | 2 | 0 | 3 | 29 |
| Cheryl A. Brandt MSN RN ACNS-BC CORLN | 4.60 | Was an effective presenter. | 4.52 | 21 | 6 | 0 | 0 | 2 | 29 |
| | | Demonstrated expertise in content area. | 4.59 | 23 | 4 | 0 | 0 | 2 | 29 |
| | | Used teaching methods that facilitated learning. | 4.55 | 22 | 5 | 0 | 0 | 2 | 29 |
| | | Delivered a balanced presentation free of commercial bias. | 4.76 | 25 | 3 | 0 | 0 | 1 | 29 |